NaijaUsedTerms of Use
These Terms govern your use of naijaused.ng and the NaijaUsed app. By creating an account or using the service you agree to them and to our Privacy Policy. If you do not agree, please do not use NaijaUsed.
1. What NaijaUsed is
NaijaUsed is a marketplace platform. We help people in Nigeria find each other and complete deals safely. We do not own, inspect or sell the items listed, and each deal is between the users involved. We provide tools such as escrow for paid purchases, but we cannot guarantee the quality or legality of any item.
2. Eligibility and your account
- You must be 18 or older and able to enter a binding agreement.
- Give accurate information and keep it up to date. One person, one account.
- Keep your login secure. You are responsible for activity on your account.
- To receive payouts you may need to verify your identity and bank account.
3. Listing rules
You may list only items you own or are allowed to sell, swap or give away, with honest photos and descriptions. You must not list:
- stolen, counterfeit or illegal goods;
- weapons, drugs, or items that are restricted by Nigerian law;
- adult content, or items that are unsafe or recalled;
- anything that misleads buyers about condition, ownership or price.
We may remove listings and suspend accounts that break these rules.
4. Selling, swapping and free items
Selling with escrow
When a buyer pays, the money is held by us through Paystack. It is released to the seller after the buyer confirms the item at the meetup. If a price is agreed lower at the meetup, the difference is refunded to the buyer. Fees that apply are shown before you confirm.
Swapping
Swaps are not covered by escrow. Two users agree to exchange items, optionally with a cash top-up that is paid directly between them. Inspect both items in person and confirm only when you are satisfied. You swap at your own risk.
Free items
A poster lists an item as free. Interested people send a request and the poster chooses who gets it. Requesters give their phone number, city and state, and say whether they can pick the item up or want it delivered. Pickup details are shared only with the person the poster approves, and the requester's details are shared with the poster only after approval. Delivery, for example by courier, is arranged and paid for between the two of you. When the item is handed over, the poster records whether it went to a NaijaUsed requester or was given outside NaijaUsed, and this appears in the Transaction History. No payment or escrow is involved, and the poster is free to approve or decline anyone.
5. Meeting safely
- Meet in a busy public place and, if you can, in daylight.
- Inspect the item before you confirm, pay or hand over anything.
- Never share your password or one-time codes with anyone, including people claiming to be NaijaUsed.
- Report problems through the app straight away.
6. Fees and referrals
Fees and commissions are shown in the app before you complete a transaction. Our referral programme pays commission at rates we set, and we may change or end it. Fraudulent or self-referrals are not eligible.
7. Reviews and conduct
Be honest and respectful. Do not harass others, post fake reviews, manipulate ratings, try to take deals off the platform to avoid escrow, or misuse the dispute system.
8. Disputes and refunds
If something goes wrong with a paid order, use the report option in the app and provide evidence such as photos. We review what both sides provide and decide how the escrowed funds should be released or refunded. This does not limit your legal rights.
9. Suspension and ending your account
We may suspend or close accounts that break these Terms or put others at risk. You can stop using NaijaUsed at any time and ask us to delete your account as described in our Privacy Policy. Some records may be kept where the law or fraud prevention requires it.
10. Your content
You keep ownership of the photos and text you post. You give NaijaUsed a non-exclusive licence to display them on the service so that your listings can be shown and promoted.
11. Disclaimers and limits of liability
The service is provided "as is". To the extent the law allows, NaijaUsed is not liable for the condition, safety or legality of items, for what users say or do, for swaps and free-item handovers (which have no escrow), or for losses we could not reasonably foresee. Nothing in these Terms removes any liability that cannot lawfully be excluded.
12. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over disputes.
13. Changes and contact
We may update these Terms and will change the date above. Continuing to use NaijaUsed after an update means you accept it. Questions? Email support@naijaused.ng, message us on WhatsApp at +234 806 765 9425, on Instagram @naijaused.ng, or use the Support page in the app.