NaijaUsedPrivacy Policy
NaijaUsed ("we", "us") runs naijaused.ng, a marketplace where people in Nigeria buy, sell, swap and give away used items. This policy explains what personal data we collect, why we collect it, who can see it, how long we keep it, and the choices you have. It is written to align with the Nigeria Data Protection Act 2023 (NDPA).
Our privacy promise
- We do not sell your personal data and we do not share it for advertising.
- We never see or store your card details. Card payments are processed by Paystack.
- We collect only what we need to run the marketplace. We do not read your phone contacts, SMS or files you have not chosen to upload.
- Your phone number and email are not shown on public listings. Contact details are shared with another person only when you are part of a deal with them (an order, a swap offer, or a free-item request you approved).
- You are in control. You can ask to access, correct or delete your data at any time.
1. Who we are
NaijaUsed is the data controller for the personal data described here. You can reach us by email at support@naijaused.ng, through the in-app Support page, on WhatsApp at +234 806 765 9425, or on Instagram @naijaused.ng.
2. What we collect
| Category | What it includes |
|---|---|
| Account | Full name, email address, phone number, optional WhatsApp number, and your password. Passwords are handled by our authentication provider and are never visible to us in readable form. |
| Seller verification | Only if you choose to sell and get paid: a government ID, a selfie holding your ID, and your bank name, account number and account name. These are used to confirm who you are and to pay you. |
| Listings and content | Photos, titles, descriptions, prices, category, condition, the location you type, and coordinates if you allow GPS. For free items, the pickup phone number, landmark and pickup or delivery options you enter. |
| Free-item requests | If you ask for a free item: your phone number, city and state, whether you can pick it up or want it delivered, and an optional note. The poster can see your phone, city and state only if they approve your request. |
| Deals | Orders, offers and counter-offers, swap offers, free-item requests and approvals, records of completed swaps and of who gave and received a free item (and whether the handover happened through NaijaUsed or outside it), meetup details, payment status and Paystack references, payouts, refunds, reviews, disputes and support tickets (including any proof photos you upload). |
| Notifications | In-app notifications. If you turn on browser alerts, your browser shows them while the app is open. We do not store a push subscription for you. |
| Usage and device | Basic first-party counts of pages viewed, browser and device type, and error information so we can fix problems. We do not use advertising trackers or third-party analytics. |
| Browser storage | Your login session, wishlist, referral code and preferences are kept in your browser's local storage so the app works. We do not use advertising cookies. |
3. How we use your data
- To create your account and run the marketplace: listings, offers, swaps, free-item requests, orders and reviews.
- To hold and release escrow payments, process payouts and refunds, and keep records of each transaction.
- To verify sellers, detect fraud and keep users safe.
- To send notifications about your offers, orders, swaps and requests.
- To give support, resolve disputes and improve the service.
- To meet legal and regulatory obligations.
4. Our legal basis
Under the NDPA we rely on: contract (to provide the service you asked for), legitimate interests (fraud prevention, security and improving the service), legal obligation (record-keeping and lawful requests), and consent (for optional things such as GPS location and browser alerts, which you can withdraw at any time).
5. Who can see your data
- Other users. Public listings show your listing details, your name, verification badge, rating, number of completed trades and when you joined. When you take part in a deal, the other person may see your name and contact details so you can arrange a meetup. For free items, the poster's phone number, landmark and pickup or delivery options are visible only to the poster and to people they approve, and a requester's phone, city and state are visible only to the poster and only after approval. Completed swaps and free-item handovers appear in the Transaction History of the people involved.
- NaijaUsed team. A small number of authorised staff can access data when needed for verification, support, disputes and fraud prevention.
- Service providers who help us run the service, under their own security obligations: Supabase (database, sign-in and file storage), Paystack (payments), Netlify (hosting) and content delivery networks that serve the app's code and fonts. These providers may receive technical data such as your IP address as part of delivering their service.
- Authorities where the law requires it, or to protect people from fraud or harm.
- A successor if NaijaUsed is merged or sold, with the same protections for your data.
6. Verification documents
Your ID document and selfie are used only to verify your identity and prevent fraud. They are not shown to other users, and only authorised staff can view them.
7. Where data is processed
Our providers may store or process data on servers outside Nigeria. Where that happens we use providers that apply appropriate safeguards for personal data.
8. How long we keep data
- Account and profile data: while your account is active.
- Transaction, payout, refund and dispute records: for as long as needed to resolve disputes, prevent fraud and meet legal and accounting obligations.
- Verification documents: only as long as needed for verification and fraud prevention.
- Free-item pickup details: visible only to you and approved people, and they stay private when the listing is closed.
When we no longer need personal data, we delete it or make it anonymous.
9. Your rights
Under the NDPA you can ask us to: give you a copy of your data; correct it; delete it; restrict or object to certain uses; give it to you in a portable format; and withdraw consent you gave earlier. To make a request, contact us using the details in section 1 and tell us what you need. We may ask you to confirm your identity first, and we aim to respond within 30 days. If you are unhappy with how we handle your data, you may also complain to the Nigeria Data Protection Commission (NDPC).
10. Security
Data is sent over encrypted HTTPS connections. Our database uses access rules so that users can only reach their own records and the information they are meant to see. Payments are handled by Paystack. No online service can promise perfect security, so please use a strong, unique password and never share your login.
11. Children
NaijaUsed is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will remove it.
12. Changes to this policy
We may update this policy as the service changes. We will change the "last updated" date above and, for significant changes, tell you in the app.
13. Contact
Questions about privacy? Email support@naijaused.ng, message us on WhatsApp at +234 806 765 9425, on Instagram @naijaused.ng, or through the Support page in the app. See also our Terms of Use.